HOW WE WORK

A clear route from need to measurable result

Explore TS4’s six-stage process from Discover to Evaluate. Open any stage to understand what happens, what the client contributes, what TS4 produces and how decisions are approved.

The process is collaborative and proportionate. Smaller assignments may combine stages; complex, regulated or high-risk programmes may repeat them.

INTERACTIVE PROCESS

Open each stage to see the detail

More than one stage can remain open, making it easier to compare activities, responsibilities and deliverables.

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1. DiscoverUnderstand the need, audience, context and available evidence.+

Purpose: Establish what needs to change and why before assuming that training is the answer.

What happens

• Stakeholder interviews and discovery workshops
• Audience, task and performance analysis
• Review of existing content, systems and learning data
• Constraints, risks, accessibility and regulatory requirements
• Identification of knowledge, skill, motivation or environmental gaps

Client contribution

• Nominate a project lead and decision-maker
• Provide access to subject experts, users and relevant evidence
• Share current materials, policies and known constraints
• Confirm business priorities and required dates

Possible deliverables

• Discovery brief and problem statement
• Stakeholder and learner profiles
• Current-state or task analysis
• Evidence baseline and risk log
• Initial solution options and recommendations

Expectations and timing

Usually several days to three weeks, depending on access to evidence and stakeholders. Prompt access and one consolidated client response keep the stage moving.

Decision gateThe client confirms the performance need, priority audiences, constraints and evidence base before solution scope is defined.

2. DefineAgree the outcomes, scope, solution route and measures of success.+

Purpose: Turn discovery evidence into a clear, achievable and approved project brief.

What happens

• Define measurable performance and learning objectives
• Select digital, facilitated, blended or performance-support routes
• Agree audiences, content boundaries and learning architecture
• Set governance, review cycles, dependencies and success measures
• Confirm accessibility, technology and reporting requirements

Client contribution

• Validate priorities and approve scope boundaries
• Confirm subject experts, reviewers and final approver
• Agree platform, brand, policy and compliance requirements
• Confirm budget assumptions and delivery milestones

Possible deliverables

• Approved project or learning brief
• Learning objectives and success measures
• Solution architecture or curriculum map
• Project plan, RACI and review schedule
• Evaluation and quality-assurance approach

Expectations and timing

Often one to two weeks after discovery. Scope, ownership and review expectations should be agreed before detailed design begins.

Decision gateThe authorised client lead approves objectives, audience, solution route, scope, governance, milestones and success measures.

3. DesignShape the learning journey, content, practice and assessment.+

Purpose: Make the proposed experience visible and testable before full production.

What happens

• Map content to objectives and workplace actions
• Design scenarios, practice, feedback and assessment
• Create the learning journey, structure and navigation
• Plan visual, media, interaction and accessibility treatments
• Prototype representative content and test the approach

Client contribution

• Provide accurate source content and expert clarification
• Review the design against scope, not personal preference alone
• Return one consolidated set of feedback per review cycle
• Approve the prototype and content direction

Possible deliverables

• Detailed design specification
• Curriculum, pathway or session plan
• Storyboard, scripts and assessment blueprint
• Visual treatment and interaction patterns
• Accessible working prototype

Expectations and timing

Typically one to four weeks, depending on volume, complexity and reviewer availability. Approved design becomes the production baseline.

Decision gateThe client approves content structure, learning approach, prototype, accessibility direction and production boundaries.

4. DevelopBuild, review, test and refine the approved solution.+

Purpose: Convert the approved design into reliable, accessible and launch-ready learning products.

What happens

• Produce digital modules, workshops, media and job aids
• Configure interactions, assessment, completion and tracking
• Conduct editorial, functional, accessibility and technical QA
• Run structured alpha, beta or pilot reviews as appropriate
• Resolve agreed feedback and prepare release files

Client contribution

• Ensure reviewers work to agreed deadlines
• Check factual, brand, policy and regulatory accuracy
• Test in the intended platform and user environment
• Control late scope changes and approve final amendments

Possible deliverables

• SCORM, xAPI, AICC, HTML5 or platform-ready learning
• Facilitator guides, participant resources and presentations
• Video, animation, graphics and downloadable job aids
• Assessment banks and feedback resources
• QA log, accessibility record and source files as agreed

Expectations and timing

Can range from two weeks to several months. Duration depends on scale, media, complexity, review cycles and the speed of content decisions.

Decision gateAll agreed defects are resolved, release criteria are met, and the named approver accepts the solution for launch.

5. DeliverPrepare people, platforms and support for a controlled launch.+

Purpose: Put the solution into use with the communication, facilitation and learner support needed for confident participation.

What happens

• Prepare the LMS, virtual classroom or delivery environment
• Brief or train facilitators, managers and support teams
• Coordinate communications, enrolment and learner access
• Run launch, pilot or live delivery activity
• Monitor early feedback, access issues and completion

Client contribution

• Own learner data, invitations and internal communications
• Confirm platform readiness and support escalation routes
• Release learners and managers to participate
• Provide operational decisions during launch

Possible deliverables

• Launch and communications plan
• Facilitator briefing or train-the-trainer session
• LMS upload package and administrator guidance
• Learner, manager and support resources
• Delivery record and early-issue log

Expectations and timing

Launch preparation may take several days to several weeks. Live delivery duration is agreed by cohort size, location, format and facilitator availability.

Decision gateThe solution is accessible to the intended audience, delivery and support arrangements work, and early launch issues are controlled.

6. EvaluateMeasure use, learning, application and business value.+

Purpose: Judge whether the solution is useful, what has changed and what should be improved, sustained or scaled.

What happens

• Review participation, completion and learner experience
• Analyse assessment, confidence and capability evidence
• Gather manager, stakeholder and workplace feedback
• Compare outcomes with the agreed baseline and measures
• Identify improvements, maintenance needs and next actions

Client contribution

• Provide agreed platform and business-performance data
• Enable follow-up with learners, managers and stakeholders
• Interpret results in the operational context
• Prioritise improvement and ownership decisions

Possible deliverables

• Evaluation dashboard or findings summary
• Kirkpatrick-aligned evidence where appropriate
• Impact, lessons-learned or benefits report
• Content maintenance and improvement backlog
• Recommendations for sustainment, iteration or scale

Expectations and timing

Immediate reaction can be reviewed at launch; application and performance evidence often require 30, 60 or 90 days. Measures depend on data availability and attribution.

Decision gateThe client agrees what the evidence shows and approves actions to improve, maintain, retire or expand the solution.

WHAT CLIENTS CAN EXPECT

Clear decisions and shared responsibility

Good delivery depends on transparent ownership, timely evidence and proportionate quality control.

One accountable lead

A named client lead coordinates access, decisions and consolidated feedback, while TS4 manages the agreed learning work.

Visible approvals

Each stage ends with an explicit quality decision. Approval avoids costly rework and gives the next stage a stable foundation.

Controlled change

New requirements are assessed for impact on scope, timing and cost before they are added to the approved work.

Begin with the change you need

Tell TS4 what people need to do differently, who is affected and when the result is required. We will recommend a proportionate route through the six stages.

Discuss Your Project